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REFUND POLICY

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At Shiloh Boutique, we want you to love your purchase. If you are not completely satisfied, please review our refund policy below.

 

Eligibility for Refunds

You may request a refund within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, in its original packaging, and in the same condition that you received it.

Unfortunately, we cannot offer refunds for:

  • Items marked as final sale or clearance

  • Items damaged due to misuse or wear and tear

  • Orders past the 7-day return/refund window

  • Change of mind or personal preference

 

How to Request a Refund

To request a refund, please email us at [Insert Contact Email] with the following:

  • Your order number

  • A clear description of the issue

  • Photos of the item (if damaged or incorrect)

Our customer service team will review your request and respond within 3–5 business days.

 

Return Shipping

  • If your refund is approved due to a defective or incorrect item, we will provide a prepaid return label.

  • If the return is not due to our error, you will be responsible for the return shipping costs.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returns without tracking.

 

Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or credit card provider.

 

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account again

  2. Contact your credit card company or bank—it may take additional time to process

  3. If you’ve done all of this and still haven’t received your refund, contact us at [Insert Contact Email]

 

Exchanges

We currently do not offer exchanges. If you'd like a different item, please return the original and place a new order.

 

Contact Us

If you have any questions about your refund, reach out to us at:

Shiloh Boutique
Email:info@buyitshiloh.com

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